Last updated: March 27, 2025
This Privacy Policy describes how the store Auper Brasil LTDA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on auper.com.br (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we regularly collect and have collected in the past 12 months personal information about you from various sources as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, and enforce applicable terms of service, as well as protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you directly submit to us through our Services may include:
Contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer service information, including information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
Lastly, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (for example, bank account information, credit or debit card, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How we use your personal information
Providing products and services. We use your personal information to provide the Services in order to perform our contract with you, including to process your payments, process your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, and offer other features and functionality related to your account.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example, to send marketing, advertising, and promotional communications by email, text message, or mail, and to show advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. For EEA residents, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the security of those account credentials. We highly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
Communicating with you and service improvement. We use your personal information to offer customer support and improve our services. This use is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, ours also uses Cookies. For specific information about the Cookies we use on our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies in your browser settings. Please keep in mind that removing or blocking Cookies may have a negative impact on your user experience and cause some of the Services, including certain general features and functionality, to function incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.
Although your browser may allow you to transmit a “Do Not Track” signal, our Site, like many others, is not designed to respond to such signals. To learn more about “Do Not Track” signals, please visit http://www.allaboutdnt.com/.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
With business and marketing partners to provide services and advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed in the past 12 months the following categories of personal information and sensitive personal information about users for the purposes set forth above in the sections “How we collect and use your personal information” and “How we disclose personal information”:
CategoryCategories of Recipients
Identifiers, such as basic contact information and certain order and account information
Categories of personal information listed in the California Customer Records statute, such as basic contact information and certain order and account information
Commercial information, such as order, purchase, and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data, such as locations determined by an IP address or other technical measures
Manufacturers and third parties that perform services on our behalf (such as internet access providers, payment processors, order processing partners, customer support partners, and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of such websites. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed on the Services.
Children's Information
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you can contact us using the contact information below and request that it be deleted.
At the Effective Date of this Privacy Policy, to our actual knowledge, we do not “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure during transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
The retention time of your personal information depends on different factors, such as whether the information is necessary to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights indicated below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may refuse your request as permitted by law.
Right to Access/Know: you may have the right to request access to the personal information we hold about you, including information related to the ways we use and share your information.
Right to Delete: you may have the right to request the deletion of the personal information we hold about you.
Right to Correct: you may have the right to request the correction of inaccurate personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
Restriction of Processing: you may have the right to ask us to stop or restrict the processing of personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: you may have the right to appeal our decision if we refuse to process your request. To do this, simply reply directly to our refusal.
Managing Communication Preferences: we may send promotional emails, and you can opt out of receiving them at any time simply by using the unsubscribe option displayed in the emails we send. If you opt out of receiving them, we may still send non-promotional emails, for example, about your account or your orders.
You can exercise any of these rights where indicated on our Site or by contacting us with the contact information below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a meaningful response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests of this type from an agent, we will require them to provide proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision. To do this, simply contact us using the contact information below, or lodge your complaint with your local data protection authority. In the case of the EEA, check a list of data protection supervisory authorities here.
International Users
We may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by staff members, third-party service providers, and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or other equivalent contracts issued by the relevant competent authority in the United Kingdom, if applicable, unless the data transfer is to a country that is shown to offer an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, please call us, send an email to admin@aupermotorcycles.com, or contact us at Avenida Ipiranga, Porto Alegre, RS, 90610-001, BR.
For the purposes of applicable data protection laws and, unless explicitly stated otherwise, we are the data controllers of your personal information.
